Q: How many designers does it take to fix a lightbulb?
A: Why a lightbulb?
So, if a client asks us to screw in a light bulb, we will confidently challenge that and come back with more questions whether or not it has to be a light bulb, and do our due diligence of researching your customers needs, pains and gains. Otherwise it would be considered malpractice on our side, not to fully understand and diagnose all the problems.
Too many times we proceeded in the past on self-diagnosed client problems, only to discover it was wrong at their own expense.
"I need X and we discovered too late their customers actually needed Y".
Same as a Doctors won't perform surgery before a full diagnosis, only because the 'patient decided it's the right thing to do'.
Design alone without Strategy is not the best solution, and we cannot be successful if we allow the client to impose or truncate our Design Thinking process.
We don't sale, or persuade, we look to inspire and help solve and explore opportunities through our clients business problems.
You hire us for our Expertise and not for our Services alone.